Refund policy
Brissy Wardrobes & Sliding Doors
Every door we sell is made to order to the sizes, finish and options you choose. Please read this policy before you place your order.
1. No change-of-mind returns
Because your doors are made specifically for you, we do not offer refunds, returns or exchanges for change of mind, or for doors made to the measurements or options you supplied. This includes doors that don't suit your opening because a measurement was entered incorrectly.
2. Your measurements
You are responsible for measuring your opening and checking your sizes, finish, frame colour and track type before you order. At checkout, you'll be asked to tick a box confirming your measurements are correct. If you're unsure, follow our DIY Guide or call us on 0432 004 145 before ordering.
3. Changes and cancellations
If you need to change or cancel your order, contact us straight away. Changes and cancellations are only possible before your doors go into production. Once production has started, your order can't be changed or cancelled.
4. Damaged or faulty goods
Please check your doors as soon as they arrive. If anything is damaged, faulty or not made to the sizes and options on your order, let us know as soon as possible (ideally within 48 hours of delivery) with your order number, a short description and photos. We'll assess it and arrange a repair, replacement or refund in line with the Australian Consumer Law. Approved refunds are paid back to your original payment method.
5. Return shipping
Please don't send anything back without contacting us first. Where a return is agreed for any reason other than a fault or an error on our part, the customer pays all return shipping and transport costs.
6. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
7. Contact us
Brissy Wardrobes & Sliding Doors Pty Ltd
ABN: 27 699 193 130
QBCC Licence No.: 15647313
Email: brissywardrobes@gmail.com
Phone: 0432 004 145